We typically suggest arriving no more than 5 minutes before your appointment time. You’ll be greeted with a smiling face and we may ask you to sit in our very comfy waiting area for a few minutes.

It is a well lit space so we can see what we’re doing. We have music playing and people will be talking to each other. If you have sensory needs, please pop these in the comments when you book and we’ll do all we can to make it less overwhelming. We can do things like adjust the music volume, give you a ‘silent’ service (after you’ve told us what you’d like to have done) and we have disposable ear plugs.

We’ll invite you to sit down and have a chat with us about what service or style you’re after. We’ll need to ask some questions so we know what to do and it really helps if you bring photos, too. We may offer some options that work best with your hair type or length.

We need to work with clean hair, so we’ll guide you over to the basin. We understand that people don’t want a head massage so we always ask before we do anything. If you’d rather not have a head massage, please decline!

When nature calls, you need to answer! We get that you may want to use the toilet and that’s absolutely fine for us to pause and give you a toilet break. Just say when.

We’ll offer you a drink, hot or cold. If you’d like another one, please ask. If you’re in the chair for a while, such as a colour appointment, we’ll also offer you a brownie. Please tell us if you have any allergies or sensitivities.

You can also order your own food to the salon, we don’t mind.

Depending on the service, you may be with us for a short time or a long while. Our booking site gives you some idea of how long an appointment runs to. But if you have any questions, please feel free to ask away.

At the end of the appointment, we’ll check to make sure you’re happy and we’ll take payment. We’ll also suggest rebooking for your next appointment as our diary fills up quickly, so we don’t want any disappointment for you.

All our stylists are wonderful humans and experts in what they do. There is no judgement or awkward vibes. We have experience with neurodiversity of many kinds. We also have experience with the LGBTQIA community. If you have any triggers, or would like us to use certain pronouns, please tell us when you book, via email or when you visit.

We love the community and the community loves us. Share your pronouns, wear what you feel confident in and live in your truth. We dig it.

We do all we can to help people feel comfortable with us. We have client experience and lived experience with neurodiversity. Tell us beforehand either by email or when booking if you have any specific needs.

We have products of all types for sale at the retail price and we may suggest you continuing to use the product we’ve used at your appointment to keep the condition. Fake products do circulate on marketplace sites (the site that delivers same or next day included!) and the average person wouldn’t be able to tell from the packaging. We source directly from the retailer. It is also far better for you to buy from an independent business than to prop up massive corporations.

We may ask for some photos for our social media so we can showcase the type of work we do. This is not expected or mandatory, so if you’re not comfortable, please tell us.

Unless you’re accompanied by a carer, we do ask that friends or loved ones go and support other local businesses while you’re in the chair. We haven’t got a huge waiting area and we need to keep that freed up for clients.

If you aren’t happy with the outcome of your service, please discuss this with your stylist before you leave the salon. It won’t be taken personally and it will give us the opportunity to remedy the issue.