What is a patch test?

We are legally required to test some colour product we use on your skin, at least 48 hours before your colour appointment. This is for your safety, to ensure that you don't suffer an adverse reaction to the products we use.

We're unable to accept written or printed confirmation of patch/skin tests with the same product at a different salon. You must be tested by us at our location. Failure to book a consultation when instructed will result in us not being able to fulfil your service if you are not patch tested.

Food & drink

We offer clients a range of hot and cold drinks, as well as treats such as Cake or Death brownies. If you have specific dietary requirements, please refer to cakeordeath.co.uk and check with your stylist for more information.

What's our cancellation policy?

It's important to us that we respect your time and vice versa. We protect your booking in our calendar with a deposit. Heartbreakers employee stylists require at least 48 hours' notice in order to cancel or move your appointment.

No shows are disruptive and disrespectful. When we book your appointment, we protect that time in our booking system. If you don't attend your appointment, it's time that we could offer  someone else, had we been given notice. There is a requirement for you to pay in full if you don't show up. We aren't immune to high bills and as an independent business, we need clients to show up in order to stay open.

IMPORTANT: If you proceed with an appointment booking online, in person or over the phone, you are agreeing to our patch test and cancellation terms and conditions. If you cancel your booked appointment in less than 48 hours or don't show, you will lose your deposit and will be charged the outstanding balance of your booked service. If you wish to move an appointment by giving at least 48 hours' notice, we can move your deposit onto your next appointment (a maximum of 2 moves per customer is accepted).

We are unable to adapt our policy for any given reason, including but not limited to - sickness, illness, accidents, injury, persistent or sporadic issues, life events, holidays, absences, forgetfulness, childcare issues, geographical location access issues such as road traffic accidents, financial changes etc. Clients confirming their booking agree to these terms and accept that anything less than 48 hours’ notice will constitute us invoking this policy.

Our brand is our brand.

Heartbreakers Hair Co and brand logo are legally trademarked and therefore protected. We reserve the right to protect the use of the Heartbreakers name, brand, likeness, domain and imagery via any medium, such as but not limited to print, digital and social media platforms.

Use of Heartbreakers Hair Co's brand, name and imagery is at the discretion of the company directors, provided only in writing.

CCTV in operation

We operate CCTV in all common areas within our premises for safety and security purposes. By attending the site, you are agreeing to this in operation.

ReSpect

Respect goes both ways. Any rudeness, intimidation or abuse towards our staff and business will not be tolerated and you will be asked to leave and unable to book with us in the future. We reserve the right to protect our staff and business, and the police may be informed.